Section A: Operations Management [60 marks]

1. Operation Management Introduction
(a) Operations Management- introduction, scope, need, challenges, role in decision-making, operational strategies for competitive advantage

(b) Designing and Managing operations:
(i) Designing of goods and services – selection, product life cycle, generation of new products; product development
(ii) Process strategy , process analysis and design, production process flow, cost flow, costing system with special reference to: - Regulated Industries, Non-regulated Industries and Service Sectors

2. Production Planning
(a) Production planning - introduction, control measures

(b) Economics and optimization- basics, Pareto Optimality condition, price-mechanism and optimum resource allocation, economic batch production

(c) Studies at work place -Time study, Work study, Method study, Activity sampling, Work simplification, Job Evaluation

(d) Forecasting- introduction, features, elements, steps, approaches, techniques ( including time series, regression and correlation analysis)

(e) Capacity Management – Planning and Utilization for products and services

(f) Process selection, facility layout, designing work systems, Location Planning and Analysis,

(g) Project Planning – introduction, aspects, Project Life Cycle, scheduling with Gantt Charts, PERT and CPM, Project Risk measurement

(h) Waiting Lines and Simulation – characteristics and measures of waiting lines, performance, queuing models, dispatching , scheduling technique, simulation and line balancing problem

(i) Human Resource Planning and optimization – introduction, job allocation/assignment

(j) Optimum allocation of resources through application of linear programming techniques
(i) For Goods – inputs, processing, outputs JIT and Lean Operations
(ii) For Services

3. Productivity Management and Total Quality Management

(a) Introduction, features, measurement techniques of factors of production, productivity index, productivity of Employee, productivity of materials, productivity of management resources, productivity of other factors

(b) Economics of Research and Development - for improving productivity

(c) Technological Innovation – emerging techniques and its applications for economic decision-making relating to productivity

(d) Methods of improving productivity including quality circles

(e) Total Quality Management (TQM) – basics tools and certification

4. Economics of Maintenance and Spares Management

(a) Breakdown maintenance, preventive maintenance & routine maintenance

(b) Obsolescence, replacement of machinery

(c) Maintenance – Techniques, Organization, problems

(d) Spare parts – Planning, policy and control

(e) Application of Queuing theory in maintenance and spares management

Section B: Information System [40 marks]

5. Information System Analysis and Design
(a) Information System - Systems development life cycle, Structured Systems Analysis and Design, Physical and Logical Data Inflow Diagrams

(b) Requirements Analysis, Design of New Systems. Data Modeling, Data dictionary, entity relationship diagram, structure charts, Transform and Transaction Analysis

6. Database management Systems
(a) File & Data Base Concept, Overview of DBMS, Data Models, Database Administrator, Database User, Schema, Data Independence

(b) Relational Database Management System (RDBMS), some application of RDBMS using Oracle & SQL Server

7. Management Information System (MIS) and Information Economics
(a) Management Information Systems: Definition, scope, planned and unplanned MIS, MIS information time scale, transaction processing

(b) MIS and Levels of Management – operational level, tactical level, strategic level

(c) Business Intelligence - Architecture Analysis

(d) Processing Management Accounting Information

(e) Quality of Information and Value of Information

(f) Desirable properties of Management Accounting Information

(g) Uncertainty and Management Accounting Information

(h) Impact of Information Technology on Management Accounting

(i) MIS in functional areas: Finance & Cost Management , Inventory, Marketing, HRM, Financial modeling

8. Enterprise Resource Planning (ERP)
(a) FICO Module

(b) Basics of other modules of ERP – Production Planning, Plant Maintenance, Quality Management, Materials Management, Sales and Distribution, HR, Logistics

9. Cyber Law, e-commerce
(a) Cyber laws
(b) E-commerce and electronic financial transactions

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